S Sustainable Operation and Management of Industrial Parks



Industrial parks (IPs) and special economic zones (SEZs) are increasingly seen as powerful tools for achieving sustainable development goals. While the potential benefits that IPs can deliver are well understood, these benefits can only materialize if the industrial parks are operated and managed well. 

Effective and sustainable operation and management are key for an IP or SEZ to attract and retain tenant companies as well as to deliver a positive financial and social return. 


Upon successful completion of the programme, participants should be able to:

  • Understand the advantages and disadvantages of different operating models; 
  • Introduce the types of services that industrial zones can offer;
  • Explain advantages and disadvantages of different pricing and product strategies;
  • Detail key success factors for operating a one-stop-shop;
  • Learn how to provide aftercare services in coordination with other agencies;
  • Introduce a framework and KPIs for performance monitoring; 

Course Methodology:

This programme follows a learner-centered design and is aimed to provide learners with practical hands-on know-how that they can use in their day-to-day functions. To achieve this goal, the course will be delivered by combining theoretical learning with practical real-world examples. The course combines different types of learning materials including text segments, videos, practical exercises, gamification and multiple-choice quizzes. 

The course is designed in a self-paced learning path delivered entirely online complemented by an online lecture by guest speakers. After registration, participants can start and complete modules and activities at their own pace. This online learning path offers:

  • A micro-learning experience characterized by small knowledge units (modules and micro-lessons) where participants consolidate and practice learnings through evaluations, exercises, and quizzes.
  • Scenario-based learning exposing participants to unique real-life cases and tasks of an industrial park professional.

The e-learning platform tracks the completion of individual modules. A final certificate will be given to participants completing all modules in the learning path.

The programme is delivered through UNIDO’s Industrial Parks Platform (IPP). By completing the learning path, participants will have access to an exclusive alumni network for continuous learning and exchange.

Course Contents:

The UNIDO e-learning course “Operating and managing an industrial park for success” includes the following modules:

Module 1: Different operating models and governance system 

Module 2: Value-added services offered/functions

Module 3: Sell-or-rent decisions and pricing strategies

Module 4: Utility provision strategies 

Module 5: Setting up and operating one-stop-shop (OSS)

Module 6: Talent attraction, training, and manpower planning

Module 7: Security and safety

Module 8: Working with stakeholders and partners

Module 9: Aftercare services and grievance handling

Module 10: Performance monitoring and KPIs

Module 11: Summary: Key success factors

Final evaluation 

Target Audience:

The primary target audience for the e-learning course is policy-makers, government officials, and professionals working in developing countries on the planning, implementation or operation of IPs or SEZs either within the government or within IPs or SEZ operating companies themselves. 

This course is for you if you want to:

  • Learn how to successfully operate an IP or SEZ: This course will provide you with the tools for successfully operating an IP or SEZ and will provide you with best practices from real-world parks and zones.
  • Become a manager in an IP operating company: By studying this course, you will learn all aspects related to operating ad managing an industrial park which is good preparation for any aspiring as well as established park manager.
  • Understand how IP or SEZ performance can be measured: You will learn common ways and methods to measure the performance and impact of an industrial park or zone management. 


Participants need to complete all modules, pass the marked evaluations at the end of each module as well as the final evaluation at the end of the course to be awarded a certificate.

Course Duration:

Each module is estimated to require approximately three to four hours of study time to complete at your own pace.

The start date of the training to be confirmed

Useful information:

Participants who wish to attend the e-learning course without being awarded a certificate can still do so. Please note that this course will not provide ECTS credits.

Industrial parks

Contact us

UNIDO cross-disciplinary team on industrial parks (CDTIP)

Vienna International Centre




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